Frequently Asked Questions
Everything you need to know about SuperStatus and social media automation.
General Information
Our AI analyzes your business information (provided when creating a Brand), your tone of voice, and target audience. Based on this, it creates texts that sound human and professional.
Yes, SuperStatus is designed so you can clearly organize posts into "Brands." Each Brand has its own AI settings and its own connected accounts.
Yes, you can start for free and try out the basic scheduling features and the AI assistant. Our goal is to help you grow without unnecessary barriers.
Absolutely. We use official Meta Graph APIs and secure login via Facebook (OmniAuth). We never know your password for Facebook or Instagram.
Social Media
No, SuperStatus is exclusively for managing business pages (Facebook Pages) and professional Instagram accounts (Business/Creator). Meta's (Facebook) rules do not allow automated posting to individual private profiles.
Yes, for automatic publishing, you must have a "Business" or "Creator" Instagram account linked to your Facebook page. You can switch to this account type for free in your Instagram app settings.
AI Credits & Pricing
AI Credits are the currency in our system used when generating content using artificial intelligence. Each action (generating text or an image) has a specific credit value.
Generating one text suggestion costs 1 credit.
Generating a post from your photo costs 2 credits.
Generating one image costs 30 credits.
If you have an active subscription, your credits are automatically topped up to your plan's full amount every month on your activation anniversary date.
No, credits do not roll over. Each month you start with a fresh pack based on your subscription. This way we can guarantee fixed pricing and availability of the latest models.
Scheduling & Autopilot
Yes, you can upload one or more images for each post. SuperStatus will automatically publish them along with your scheduled text.
Autopilot allows you to generate an entire editorial plan (e.g., for a week or month) in a few clicks. The AI suggests topics, texts, and publishing times, which you can then approve in bulk.
Of course. You can edit any scheduled post or change its publishing time at any moment, as long as it hasn't been sent to the social network yet.
If there's an issue (e.g., an access token expires), the system will immediately notify you, and you'll see a "Failed" status with an error description in the app.
Ready to bring your social media to life?
Join businesses that save time and grow thanks to automated marketing.
Still have questions? Email us at info@superstatus.sk